Discrimination is Against the Law

Down East Community Hospital/Calais Community Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age disability, gender or gender orientation.  DECH/CCH does not exclude people or treat them differently because of race, color, national origin, age, disability, gender or gender orientation.


  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Provides free language services to people whose primary language is not English such as:
    • Qualified interpreters

If you need these services, contact the nursing supervisor on duty, Patient Access or clinic personnel.

If you believe that DECH/CCH has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age disability, gender or gender orientation, you can file a grievance with the Compliance Officer. You can file a grievance in person, by mail, fax, or email.  You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Port, available at https://www.hhs.gov/ocr/office/file/index.html, or by mail or phone at:  U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-868-1019, 800-537-7697 (TDD).

If you speak:

ATTENTION : Si vous parlez français, des services d’aide linguistique-vous sont proposés gratuitement.  Appelez le 1-800-752-6096

ATENCIÓN:  si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al 1-800-752-6096

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電  1-800-752-6096

CHÚ Ý:  Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.  Gọi số 1-800-752-6096

  ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم 1-800-752-6096

 ្របយ័ត????៖ េបើសិន????អ????កនិ????យ ????????ែខ????រ, េស????ជំនួយែផ????ក???????? េ????យមិនគិតឈ????????ល គឺ????ច????នសំ????ប់បំេរ????អ????ក។ ចូរ ទូរស័ព 1-800-752-6096

PAUNAWA:  Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. 1-800-752-6096

ВНИМАНИЕ:  Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.  1-800-752-6096

ACHTUNG:  Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. 1-800-752-6096

เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-800-752-6096

UWAGA:  Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej.  1-800-752-6096

주의:  한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다1-800-752-6096


PIŊ KENE: Na ye jam në Thuɔŋjaŋ, ke kuɔny yenë kɔc waar thook atɔ̈ kuka lëu yök abac ke cïn wënh cuatë piny. 1-800-752-6096

XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 1-800-752-6096

Changes to This Notice

We reserve the right to change this notice.  We reserve the right to make the revised or changed notice effective for medical information we already have about you as well as any information we receive in the future. We will post a copy of the current notice in the hospital, physician offices and on our website.  In addition, each time you register at or are admitted to the hospital we will offer you a copy of the current notice in effect.

Concerns or Complaints

Please contact us about any problems or concerns you have with your privacy rights or how the Hospital uses or discloses your medical information. 

  • You may contact the Privacy Officer of Down East Community Hospital at 255-3356
  • You may contact the Privacy Officer of Calais Community Hospital at 454-7521
  • You may use Down East Community Hospital’s Compliance hotline: 1-800-273-8452
  • You may use the Calais Community Hospital’s Compliance hotline: 1-800-273-8452
  • You may file a complaint with the directly with the hospital or with the U.S Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W, Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints.