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Financial Assistance

Assistance is Available

Calais Community Hospital (CCH) has a financial assistance policy that provides eligible patients full or partial discounts on their medical bills from CCH. To seek financial assistance, patients must complete an application as summarized below. Please see our financial assistance policy or contact CCH Patient Financial Services for more information.

The hospital provides free care to residents of Maine whose income falls below stipulated guidelines. You may also qualify for partial assistance, based on our sliding fee scale. Information is needed in order to process your claims. If you believe that you qualify for free care, call the hospital Financial Advocate at 207-454-9351. Before providing free care, you will be asked for income information and to verify that you are not covered under any insurance or assistance program. Services that are not medically necessary are not eligible for charity care.


Financial assistance is available for emergency and other medically necessary care. Cosmetic and elective services may not be eligible for assistance. Generally, financial assistance is available for patients whose family incomes are at or below 200% of the Federal Poverty Level (FPL).

Amount of Financial Assistance:

A 75% discount is available for patients with family incomes above 150% and at or below 200% of FPL. A 100% discount (free care) is available for patients with family incomes at or below 150% FPL. A patient eligible for financial assistance will not be charged more than amounts generally billed by CCH for Medicare patients for emergency or other medically necessary care.

How to Apply:

Patients seeking financial assistance must complete an application and may be asked to provide certain documents. You may obtain free copies of CCH’s financial assistance policy and application below. You can also get free paper copies in person or by mail by visiting or contacting CCH:
• In Person: CCH Patient Financial Services
• By Phone: (207) 454-9211
• By Mail: Calais Community Hospital ATTN: Patient Financial Services 24 Hospital Lane
Calais, ME 04619

If you need more information about our financial assistance policy, or assistance with the application, you may visit CCH Patient Financial Services from Monday – Thursday 8:00 a.m.– 4:00 p.m. (except holidays). You may also call the above phone number. CCH cannot assure that every patient who applies for financial assistance will qualify.